Summary of Terms and Conditions
All fittings are by appointment. It is essential to either keep to the appointed time or inform us of delays or cancellations. We reserve the right to charge for missed appointments if no notice or less than 24 hours’ notice is given for cancellation.
Consultation and fitting fees are £60 per hour plus VAT, with minimum charge of £15 plus VAT. For home visits a minimum call out charge of £60 plus VAT applies plus £60 plus VAT per hour fitting, with a minimum fitting fee of £30 plus VAT.
Estimates and Pricing
Our standard price list has been prepared by way of guideline for basic alterations, and these prices are quoted for standard alterations. More complex alterations, including all bridal alterations, are estimated. In the event that the quoted or estimated cost of alterations is significantly different to the alterations price given at the fitting, we will inform customers prior to carrying out any work.
Deposits and Payment
All prices and estimates quoted are subject to VAT. Full payment is required at or prior to collection or dispatch. In most cases full payment or a 50% deposit is required prior to commencement of any alteration.
Completion of Alterations
Alterations are normally completed within five working days unless otherwise stated. Express charges may apply to urgent alterations. Please ask about express alterations prior to appointment, and any additional cost that may be involved.
Uncollected Items & Disposal
Please note any uncollected items may be sold or disposed of, to cover our costs, within six weeks of notice of collection, and/or a storage charge may be levied for late collections. We can store bridal gowns and other alterations for longer than six weeks, but storage must be agreed in advance and may be charged for at a rate we will quote.
Insurance and Liability for Clothes
The company will take the utmost care of your clothes but all garments left with us are entirely at the owner’s risk. The company has insurance for garments in its possession to a maximum of £100 per item or £1,000 per customer.
The company cannot accept liability for clothes damaged whilst in the care of any third party – for example dry cleaners, invisible menders – who are engaged on your behalf. Their terms and conditions will automatically apply.
Work Specification and Defects
For each garment a detailed description will be prepared by the fitter, recording the customer’s measurements and garment alteration instructions (“The Instructions”) agreed with you. A copy of The Instructions will be given to the customer at the fitting. Upon completion of the work specified it will be quality controlled. If a garment is unacceptable to the customer as a result of the alterations not being carried out in accordance with The Instructions, we will rectify the work at our expense. If further alteration(s) are required, this additional work will be charged accordingly.
On collection the customer is obliged to try on the garment and immediately inspect it thoroughly for any defects. We cannot accept responsibility for any further or remedial alterations connected to the original work more than 14 days after collection and final settlement.