Summary of Terms and Conditions
Appointments
All fitting consultations are by appointment. Please remember to bring your shoes and well-fitted undergarments to ensure we can fit your garments well. It is essential to either keep to the appointed time or inform us of delays or cancellations. We reserve the right to charge for missed appointments if no notice or less than 24 hours’ notice is given for cancellations.
Fitting Fees
We charge for fitting consultation, £72 per hour for private clients and £80 per hour for bridal garments. We offer home fittings to private clients; a call-out charge of £72 applies, plus £72 per hour fitting; minimum fitting payments are £36.
Alterations, Estimates and Pricing
Alteration and tailoring charges are also calculated by time at a rate of £72 per hour for private clients and a rate of £80 for bridal alterations. After your fitting consultation, you will receive a cost estimate. We discuss options and possibilities of how best to alter your garments for the best outcome.
Deposits and Payment
Before we commence the alterations, we take a 50% deposit payment. Full payment is required at collection or before dispatch.
Completion of Alterations
Alterations are normally completed within five to seven working days unless otherwise stated. We offer an express service as soon as same day for an additional 25% expresses charge. Express alterations need to be confirmed with the workroom beforehand.
Uncollected Items & Disposal
Please note any uncollected items may be sold or disposed of to cover our costs within six weeks of notice of collection, and/or a storage charge may be levied for late collections. We can store bridal gowns and other alterations for over six weeks, but storage must be agreed upon in advance and may be charged at a rate we will quote.
Insurance and Liability for Clothes
The company will take the utmost care of your clothes. All garments left with us are entirely at the owner’s risk. The company has insurance for garments in its possession to a maximum of £100 per item or £1,000 per customer.
The company cannot accept liability for clothes damaged whilst in the care of any third party – for example dry cleaners, invisible menders – who are engaged on your behalf. Their terms and conditions will automatically apply.
Work Specification and Defects
The fitter will prepare a detailed description for each garment, recording the customer’s measurements and garment alteration instructions (‘The Instructions’) agreed with you. After the fitting, you will receive a copy of the ‘The Instructions’ document. Upon completion of the work specified, the item will be quality controlled twice. If a garment is unacceptable to the customer due to the alterations not being carried out following ‘The Instructions’, we will rectify the work at our expense. We charge for additional alterations required to achieve an item’s best fit.
The customer is encouraged to try the garment and inspect it thoroughly for any defects in the collection appointment or when returned. However, we cannot accept responsibility for any further or remedial alterations connected to the original work more than 14 days after collection and final settlement.
